Frequently asked questions
Do you have a physical store?
Currently, The Wouff operates online only, so you can shop from the comfort of your home — and your pet's couch!
What is The Wouff?
The Wouff is your one-stop destination for everything your furry friend needs — from premium food and treats to accessories, toys, and grooming essentials.
What types of pets do you cater to?
We primarily cater to dogs and cats, but we also carry products for other small pets. Browse our collections to find the perfect fit for your companion!
Are your products safe for my pet?
Absolutely! All our products are carefully curated to meet high safety and quality standards. We only stock items that we'd trust for our own pets.
Do you offer free shipping?
Yes! We offer free shipping on orders above a certain amount. Check our shipping policy page for the latest details.
How long does delivery take?
Orders are typically delivered within 3–7 business days depending on your location across India.
Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking link via email or SMS so you can follow your package every step of the way.